Shipping Policies
Effective Date: Jan. 1 ,2025
Dept.16 Candle Studio! We are committed to providing a seamless shopping experience, including clear and concise shipping policies. Please read the following information regarding our shipping practices.
1. Shipping Methods
We offer a variety of shipping methods to meet your needs. During checkout, you can choose from the following options:
- Standard Shipping (3-5 business days)
2. Processing Time
All orders are processed within3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the shipping destination. You will see the total shipping cost before you complete your purchase.
4. International Shipping
We currently do not offer international shipping to select at this time.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment online.
6. Lost or Damaged Items
If your package is lost or damaged in transit, please contact us at Dept.16candle studio@yahoo.com or phone number]. We will work with the shipping carrier to resolve the issue.
7. Delivery Issues
If you experience any delivery issues, please reach out to our customer service team. We are here to assist you and ensure that your order reaches you.
8. Returns and Exchanges
For information regarding returns and exchanges, please visit our [Return Policy page link].
9. Contact Us
If you have any questions or concerns regarding our shipping policies, please feel free to contact us at [insert contact email or phone number].
Thank you for choosing Dept. Sixteen Candle Studio ! We appreciate your business.